Investor Grievance Redressal Mechanism
At HM Wealth, every investor query and grievance is treated with utmost urgency and transparency. We follow a strict 3-tier resolution procedure.
HM Wealth Investor Support Desk
For general queries, transaction discrepancies, statement requests, non-receipt of redemption proceeds, or SIP execution issues.
Monday – Saturday (Prompt Desk Assistance)
Principal / Compliance Officer Escalation
If your complaint remains unresolved at Level 1 or the response is unsatisfactory, you can directly escalate the matter to our Principal Officer.
Hari Sarvotham A
Founder & Principal MFD
Filing Instructions: Please mention 'Escalation - Grievance - [Your Name / Folio Number]' in the subject line along with your Level 1 reference.
SEBI SCORES & SMART ODR Portals
If your grievance is not resolved within 30 days of filing with HM Wealth, or if you are not satisfied with the resolution, you may approach the capital markets regulator or online dispute resolution mechanism.
SEBI SCORES (Complaints Redress System)
Official centralized grievance portal operated by the Securities and Exchange Board of India (SEBI).
Toll-Free Helpline: 1800 266 7575 / 1800 22 7575
SMART ODR (Online Dispute Resolution)
Independent institutional mechanism for conciliation and online arbitration under SEBI guidelines.
Facilitates swift digital mediation between investors and intermediaries.
Registrar & Transfer Agent (RTA) Direct Escalation
For operational issues concerning specific mutual fund folios (such as change of bank mandate, unclaimed dividend / redemption, address change, or death claim transmissions), investors can also directly approach the respective RTA:
MFCentral Unified Portal
Unified digital servicing portal created jointly by CAMS & KFintech.
mfcentral.com